Commercial Engineer/Commercial Sales Engineer

RESPONSIBILITIES

• This is a customer facing role.
• Role is to lead in the management of commercial sales contracts relating to Fuel or intermediate manufacture and delivery ensuring that all contractual obligations are understood and achieved to deliver value to the client and its customers. 
• You will be expected to work with and alongside a variety of stakeholders across the business and will be supported by a Contract Administrator
• This is a flexible role where you will be required to work from home and a min. of 2 days/wk at the site.
• International business travel may be required to support this role. 
• You will be reporting to Head Fuel Delivery and Contract Management (known locally as Business and Product Delivery (BPD)through the Global Fuel Business Unit. 

• Represent the Company and be recognised as the contractual lead and key interface with the customer maintaining and developing excellent customer and other stakeholder relationships in support of contract delivery
• Coordinate and lead all customer meetings/visits/audits demonstrating an ability to positively impact and influence towards desired outcomes
• Delivery of the suite of contract(s) and all contract deliverables
• Balancing the needs of the Customer and the clients capability and commercial interests.
• Leading/supporting the delivery of the Voice of the Customer (VOC) surveys including the management, feedback and closeout of resultant improvement actions
• Review and agree delivery schedules/shipment details in line with contractual lead times
• Ownership and management of the contracts demand and financials including all income and cash forecasting, invoicing and cash collection and Business Plan submission in consultation with the Customer Account Manager/Fuel Delivery and Contract Management Director
• Ownership and management of risk, mitigation plans and escalation where appropriate 
• Ownership and management of change, including tracking and close out with stakeholders
• Maintaining high standards of systems and control to support delivery always seeking for opportunities for continuous improvement
• Manage and support the interface between all the client’s supporting departments and business units e.g. production, quality, transport, finance and the relevant Business Units in EMEA/ USA
• Seek new opportunities within your contracts/customers   
• Lead new opportunities through the Company ‘s Stage Gate process and working with Commercial Integration / Customer Account Managers in reviewing offer letters and contract drafts.

• Own and lead one of the department’s leadership pillars (e.g. Safety Quality Cost Delivery People (SQCDP))
• Own and lead one or more of the department’s generic deliverables e.g. Export Licence Control, Demand, Procedural Adherence, etc.
• Contribute to the department metrics requirements by providing safety shares, completion of process confirmations, self-audits etc.
• Completion of all required training
• To be a subject matter expert in the department continually seeking to raise standards and seek continuous improvements

• A Strong customer focus and an ability to seek win:win solutions
• Excellent organisational and interpersonal skills are required to effectively manage the interface with other departments and stakeholders.
• High standards and expectations in their approach to work.
• Attention to detail, accuracy, sound judgement and an ability to prioritise workload to ensure deadlines are met.
• Prepared to work flexibly where necessary to meet deadlines
• Commitment to continuous improvement and learning.
• Strong financial acumen with an understanding of forecasting, business planning and contract pricing etc.
• Knowledge of import and export regimes and logistics
• Adheres to all legislative, regulatory and company procedures and standards e.g. safety, quality, risk and security etc. appropriate to the role
• Role requires some travel
• Committed to their own safety and the safety of the team.

• Typically, a number of years relevant commercial experience with customer interface
• A professional qualification relevant to the role or relevant experience.
• Good knowledge of Microsoft Office software and Business Systems such as SAP